Return Policy

Trinitas will accept a return of most standard products within 20 days of purchase for a refund less shipping fees should you be unsatisfied with your product.

Purchasers have 48 hours from receipt of their deliveries to inspect the order and ensure it is correct.If you have any concerns or questions, please contact your sales manager immediately.

Special Order Returns

Special orders placed with Trinitas cannot be returned.

Trinitas cannot accept a return of a product that is in non-resalable condition.If the return product is not in resalable condition, the item will be shipped back to order placer.

Return Process

A Return Merchandise Authorization number (RMA#) must be accompanied with all returns. Please use one of the following methods for obtaining a RMA#:

- Email –
returns@trinitastelecom.com

- Phone –
(512) 949-3680 x102

Defective Items – Exchange Process

Trinitas provides a one year warranty for almost all products. Our return process is simple. You must obtain a Return Merchandise Authorization number (RMA#) through one of the following methods.

- Email –
returns@trinitastelecom.com

- Phone –
(512) 949-3680 x102

• Include your order/invoice number
• Include the product/s to be returned
• Communicate the Action you would like Trinitas to take (ie. exchange w/ new replacement, credit account, etc.)

Replacement Process

Method 1: Replacement shipped immediately

Trinitas will bill your account and then credit back the account once the return item is received in our warehouse.

Method 2: Replacement sent after return item is received

Once the defective item is received in our warehouse the replacement item will be shipped.

When requesting the RMA#, please let us know your preferred replacement method.Should the item you are exchanging become unavailable, or if the manufacturer requires all returns to be handled directly through them, we will guide you through the replacement process.

Accounts are typically credited within 5 business days of receiving the return.

Return/Warranty Exchange Process

• Write the RMA# on the outside of the box
• Include a copy of the RMA document you receive from us via email
• Ship the return to:
  
  Trinitas
  Attn: Returns / RMA#
  16238 Ranch Road 620 North, Ste F
  Austin, TX 78717

Please contact us with any questions or concerns we can be reached at the following:

- Email –
returns@trinitastelecom.com

- Phone –
(512) 949-3680 x102